FAQ - Frequently Asked Questions

Shipping Times:

We aim to process your order within 24 hours. Depending on your shipping location, orders are typically delivered within 2-5 business days. Please note that this timeframe is an estimate and not guaranteed. Currently, we ship to addresses within Canada and the United States.

International Shipping:

At the moment, we only deliver to addresses within Canada and the United States.

Shipping Locations:

Our offices and our stock are located in Montreal, Canada. 

Tracking Information:

Yes, we provide tracking information for your order. Simply wait for 3 days after your order and request tracking details by emailing us at contact@thekidboutique.com.

Damaged Items:

If you receive a damaged item, please send us an image of the damaged item to contact@thekidboutique.com, and we will promptly send you a replacement.

Order Status Inquiry:

We apologize for any delays in receiving your order. International shipping may occasionally take longer due to customs clearance. You can track your order at any time. For further assistance with tracking or inquiries, please email us at contact@thekidboutique.com.

Refund Policy:

We strive to address any issues promptly. If you wish to request a refund, please do so within 30 days of the order date, provided that the product(s) in question are not on sale. For more details, please refer to our refund policy https://thekidboutique.com/pages/politique-de-retour.